Patient Testimonials

- John Johnston

Dr. Shanks and his assistants are great. They’re so welcoming, nice, and knowledgeable. However, the billing department at this practice is awful. I received notice from my insurance that I had overpaid $1,090. I had to call Dr. Shank’s office 10 times and speak with different employees before they would acknowledge that I overpaid for my procedure. They just kept telling me they needed to receive paperwork from my dental insurance before they could issue my refund, but they would never take the initiative to contact them directly. My last phone call I got an attitude and sigh out of the receptionist, so I called my insurance company again and had them contact Dr. Shanks office via phone to verify that they were not waiting for anything from my insurance company. Once verified, it still took them a couple weeks to send me a check. 4 months for a refund is absolutely absurd and I’m sure I would’ve never received it had I not been pressing the issue. Horrible customer service from their billing and management.

- Sammie Broadway

Dr Shanks is a great doctor who does great work. He and his staff are great to work with . Very caring and quality people.

- Tim Cleveland

The staff are so knowledgeable (and if they weren’t sure, they wouldn’t just guess- they actually found out; crazy, I know) and the first appointment was great. Follow up in a week, but I think things will go great. Highly recommend.

- Kara West

- Guillermo Rivera

- Linda H

Excellent care and very professional!!

- Sherry Gasperson

Excellent patient/doctor interface.

- Randy Fuselier

The staff and Dr. in general are SUPER nice. I have never felt more comfortable and cared for. Would recommend them 100%.

- Lasha Miller

- Bui Dinh

- Mark

My aunt was the patient today! Very courteous, was able to coordinate all the issues well. They made her feel save! Thank you!!!

- Gretchen Carrubba

- Rob Ogle

Very friendly staff all around. Dr Shanks explained everything to me thoroughly and help me to not be so anxious.

- Jessi Burchfield

- sonny leach

Both physician and staff extremely friendly and patient focused. Very knowledgeable on the procedure and spent all the time necessary to fully explain it in detail.

- William Yeager

I was very pleased with my experience at Dr Shanks office. They took good care of me and they were great to follow up after my procedure to make sure all is well. Entire staff is amazing. Thank you!

- Robin Leonard

A clean and well appointed office with friendly and knowledgeable staff. Dr. Shanks is great! Explained everything about the treatment plan and procedure

- Nancy Bellinger

- James Carson

- mike large