Patient Testimonials
Read our Patient Testimonials. Share your experience – fill out our online feedback form. For appointments and more, call our office at Knoxville Office Phone Number 865-531-5995.
Shanks Oral & Maxillofacial Surgery
Patient Review
- lois Huff
Patient Review
The staff and Dr Shanks was absolutely wonderful. Very nice and caring. They made sure everything was explained and all my questions answered. They are the only office I will ever use for my oral surgeon needs. If I could give them 100 stars I would.
- Ruth Anne James
Patient Review
Staff is always friendly and professional. I have never had a bad experience here. They are amazing!
- Casey Guinan
Patient Review
- Angelo Periut
Patient Review
Wonderful professional staff, very accommodating esp last minute appointments/issues. Dr Shanks is the best. He’s personable, makes sure I’m informed with what my best options are and an excellent surgeon. 🙂
- Pearl D
Patient Review
- DerrickAngel Richardson
Patient Review
- Mark Trentham
Patient Review
- Leonora Osmani
Patient Review
Dr Shanks was so compassionate and patient with my daughter and his staff was professional and caring. I highly recommend their office if you ever need oral surgery.
- Christine Sabb
Patient Review
- Megan Deheck
Patient Review
- John Johnston
Patient Review
Dr. Shanks and his assistants are great. They’re so welcoming, nice, and knowledgeable. However, the billing department at this practice is awful. I received notice from my insurance that I had overpaid $1,090. I had to call Dr. Shank’s office 10 times and speak with different employees before they would acknowledge that I overpaid for my procedure. They just kept telling me they needed to receive paperwork from my dental insurance before they could issue my refund, but they would never take the initiative to contact them directly. My last phone call I got an attitude and sigh out of the receptionist, so I called my insurance company again and had them contact Dr. Shanks office via phone to verify that they were not waiting for anything from my insurance company. Once verified, it still took them a couple weeks to send me a check. 4 months for a refund is absolutely absurd and I’m sure I would’ve never received it had I not been pressing the issue. Horrible customer service from their billing and management.
- Sammie Broadway
Patient Review
Dr Shanks is a great doctor who does great work. He and his staff are great to work with . Very caring and quality people.
- Tim Cleveland
Patient Review
The staff are so knowledgeable (and if they weren’t sure, they wouldn’t just guess- they actually found out; crazy, I know) and the first appointment was great. Follow up in a week, but I think things will go great. Highly recommend.
- Kara West
Patient Review
- Guillermo Rivera
Patient Review
- Linda H
Patient Review
Excellent care and very professional!!
- Sherry Gasperson
Patient Review
Excellent patient/doctor interface.
- Randy Fuselier
Patient Review
The staff and Dr. in general are SUPER nice. I have never felt more comfortable and cared for. Would recommend them 100%.
- Lasha Miller
Patient Review
- Bui Dinh
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